In the wake of being pulled up by the Supreme Court for not naming a Grievance Officer and conforming to different laws of India, WhatsApp on Sunday named Komal Lahiri as the Grievance Officer for the nation.
Based out of WhatsApp’s central station in Menlo Park, California, Lahiri can be reached by means of email and general post by more than 200 million clients in the nation.
“To contact the Grievance Officer, if you don’t mind send an email with your protest or concern and sign with an electronic mark.
“In case you’re reaching us about a particular record, it would be ideal if you incorporate your telephone number in full global arrangement, including the nation code,” said the FAQ under the security and protection settings.
In the event that you need to contact WhatsApp, go to Settings, at that point Help and Contact Us segment.
“You can contact the Grievance Officer with grumblings or concerns, including the accompanying: WhatsApp’s Terms of Service and Questions about your record,” read the data.
“In case you’re a law authorization official, if it’s not too much trouble read our data for law requirement experts and how you can get in touch with us,” it included.
The move came after the Supreme Court on August 27 issued notice to the Center and WhatsApp over a request that said while organizations like Facebook and Google have selected Grievance Officers for clients in India, WhatsApp has not.
“Keeping in mind the end goal to make WhatsApp responsible, it must be coordinated to consent to Indian laws and choose a Grievance Officer who will address complaints of the purchasers and in addition co-ordinate with exploring offices,” said the request.
Each client has a number on WhatsApp however the informing stage does not have a number through which the clients can contact the organization for complaint redressal, it included.
A month ago, Union Information Technology (IT) Minister Ravi Shankar Prasad additionally revealed to WhatsApp CEO Chris Daniels to consent to the Indian laws and take “reasonable” strides to avoid abuse of the texting stage in the nation.
Daniels’ gathering with the IT Minister came against the background of a few episodes of crowd lynching being connected to the flow of phony messages and deception on the texting stage.
Prasad advised Daniels to set up a complaint officer in India, build up a corporate substance and agree to the laws of the nation.
Daniels said he would embrace these activities.